Onboarding Manager

Are you a dynamic, customer-oriented individual who can turn challenges into triumphs? If you’re not content with mediocrity, you’re in the right place!

We are looking for an enthusiastic, meticulous, and motivated Onboarding Manager. You will be responsible for the efficient management of after-sales activities, successfully and thoroughly training customers, and ensuring the highest level of their satisfaction.

About Choice

We are a Czech startup in the gastronomy and hotel industry. We develop the SaaS product Choice, aimed at helping restaurants and hotels thrive in today’s competitive environment and increase profits through innovative tools such as digital menus, table ordering, reservation systems, modern web interfaces, tableside payment, and much, MUCH more.

We are on the path to becoming another unicorn, and our plan is to become the global leader in the market within 5 years. 🦄 Currently, Choice is used by over 13,500+ businesses in 25 countries worldwide.

What will you be responsible for as an Onboarding Manager?

• Ensuring that the client has all the necessary resources to work with Choice and knows how to properly utilize our product.
• Taking care of our clients – teaching them how to work with the product and preparing best practices for them.
• Analysing data related to our clients and end customers (their guests) and helping them increase revenue for their businesses.
• Conducting satisfaction surveys, collecting data, and providing feedback necessary for product development. This constantly helps improve the product, as well as the services provided.

What will your work week look like?

The main task of the AS manager is to ensure the proper launch, setup, and training of new clients, their awareness of new product features, and, if necessary, resolving any technical issues that may arise during the training.

You will spend your work week taking care of the client, training, implementing systems, and addressing their activity to ensure that the system is functioning properly and being fully utilised.

Requirements:

• Ability to achieve results and meet deadlines
• Excellent communication and organisational skills
• Fluent Polish language skills
• Interpersonal skills with the ability to build and maintain strong customer relationships
• Customer-centric approach
• Friendly demeanour
• Attention to detail
• Experience in one of the following departments is an advantage: customer support, customer success, after sales

What do we offer you?

• Company Macbook that you can also use for personal purposes
• Regular team-building activities
• Motivated, experienced, and strong team that will always help you and ensure a pleasant and professional work environment
• Personal development, character building, and invaluable experience
• Performance bonuses