Joshi & Choice: Thanks to our own delivery without commissions, we increased profits

The story of a restaurant that improved its operations and increased profits and customer loyalty with Choice.

Joshi is a popular sushi restaurant known for its high-quality dishes and customer satisfaction. In the fast-paced food industry, they were looking for a way to improve their services, streamline operations, and strengthen customer relationships. After a thorough market research, they decided to partner with Choice, which aligned perfectly with their company culture and their drive for continuous improvement.

What features does Joshi use?

Joshi uses Choice for:

• Receiving orders directly through their own website.

• Managing their own delivery, which constitutes a significant portion of their revenue.

• Table reservations to ensure the comfort of their guests.

• A loyalty program, which is essential for retaining regular customers.

Integration with the Storyous POS system allowed them to:

• Connect with the cash register, automating the order reception process.

• Orders are automatically displayed in the POS system, eliminating the need for manual input.

• Efficient processing without errors or delays.

Why did they choose Choice?

The owners of Joshi restaurant were looking for a solution that would perfectly align with their company culture and support their drive for innovation. They wanted a system that would offer comprehensive services in one place, speed up processes, and simplify service. A key requirement was also easy integration with their existing Storyous POS system.

The ability to have everything in one system — from orders and delivery to reservations and loyalty programs — was exactly what they needed. Furthermore, they were convinced by the professional approach and support during implementation, which made the integration of the new system smooth and hassle-free.

The biggest benefits of Choice according to Joshi

One of the biggest advantages that Choice brought us is the centralization of orders. “We have everything in one tablet,” says the restaurant owner. “We can accept orders from all platforms such as Bolt, Wolt, and Foodora. Everything is in one place, and that significantly speeds up the whole process.” This centralization not only makes the staff’s job easier but also increases service efficiency and customer satisfaction.

Another key benefit is our own delivery, which now accounts for 40-50% of orders. Thanks to the integration with Wolt Drive, we can compete with other platforms and provide fast and reliable delivery directly to customers. Moreover, it saves us costs, as we don’t have to pay commissions to intermediaries, which positively impacts our bottom line.

An essential part of our success is also the loyalty program from Choice. “The loyalty program is crucial for us,” explains the owner. “Customers collect points that they can redeem for future meals. It helps us not only attract new customers but also retain them.” This program increases customer loyalty and encourages repeat purchases, which positively impacts our revenue.

Thanks to the integration with the POS system, we were able to automate processes. Orders are received with one click, and everything is connected, so there is no need to manually enter data into the cash register. This reduces errors and speeds up the whole process, which is appreciated by both the staff and customers.

What results have they achieved with Choice?

One of the key successes they’ve achieved with Choice is a significant increase in the share of their own delivery. Currently, our own delivery accounts for 40-50% of orders. This was achieved through active promotion on social media and PPC ads, where they motivate customers with discount promotions and seasonal offers. This strategy helped attract new customers and encourage existing ones to place orders more frequently.