Cafedu & Choice: Higher order value and increased tips through QR table-side ordering.

The Story of a Café That Streamlined Its Operations and Elevated to a New Level with Choice.

Cafedu is a popular café in the heart of Prague, known for its cozy atmosphere and quality coffee. With an increasing number of customers, they were looking for a modern solution to improve service and enhance operational efficiency. After conducting market research, they were approached by Choice, offering a wide range of features and an excellent price-performance ratio.

What Features Does Cafedu Use?

• Table-side Ordering and Payment
  Cafedu introduced an online menu with QR codes on the tables, allowing customers to view the digital menu on their mobile phones and then place orders and make payments without waiting for service or queuing at the bar.

• Takeaway (Orders to Go)
  Customers can pre-order and pick up their orders at a time that suits them, minimizing wait times and improving customer service.

Why Did We Choose Choice?

When we at Cafedu wanted to modernize our café and enhance the customer experience, we were looking for a comprehensive and reliable solution. Choice caught our attention by offering everything in one package: an online menu, table-side ordering and payment, and integration with our POS system, Storyous. This easy integration allowed for a smooth transition without disrupting our operations.

Thanks to Choice, we saved time and costs, as managing orders and the menu became simpler and more streamlined. The staff can focus more on customer care and less on administration. The most important aspect was offering customers a modern and convenient way to order. The ability to order and pay directly from the table increased guest satisfaction, with customers appreciating the speed of the ordering process.

Overall, Choice proved to be the perfect partner on our journey to digitalization. By combining technological innovation with a focus on guest comfort, we achieved increased efficiency, higher sales, and greater customer satisfaction.

The Biggest Advantages of Choice According to Cafedu

Since we started working with Choice, we’ve seen a significant increase in the number of orders. Currently, 10–15% of orders come through Choice, which accounts for about 2000 orders per month. The continuous growth of this number confirms the success of the implementation.

Another benefit is the higher order value. Customers often place additional orders without the stress of waiting in line at the bar. The calmness during the ordering process leads to higher sales and happier guests, as they have enough time to choose and decide.

The implementation of Choice has also contributed to an increase in tips for the staff. Tips now account for 5–6%, which is better than at the bar orders. The staff no longer has to worry about losing tips, which contributes to their satisfaction and motivation.

Overall, we evaluate our collaboration positively. The intuitive system makes the work of the staff easier, and they have appreciated the simplification of processes, the ability to focus more on service quality, and the reduction in administrative work, which allows them to spend more time with customers.

However, the most important factor for us is customer satisfaction. Guests praise the speed and convenience of ordering. The seamless experience increases the likelihood of their return and strengthens their loyalty to our café.

Our collaboration with Choice has brought a range of benefits that have positively impacted our operations. The investment in modern technology has paid off not only for us but also for our customers and staff. We are happy with how our café has moved forward with Choice.

Do you want to modernize your café or restaurant?
Contact us for a free consultation and find out how we can help you achieve similar successes to Cafedu.

• Increase the efficiency of your operation.

• Improve the customer experience.

• Take your business to the next level.

Also, read other case studies and get inspired by the success stories of businesses that have improved their operations and increased customer satisfaction thanks to Choice.