Customer Support Manager

We, ChoiceQR, are a global food tech startup with offices in Prague, Warsaw, and Kyiv. Our product is a SAAS solution designed for restaurants, cafes, and hotels. It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program. Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.

What matters to us:

– It would be great if you had experience as a support manager.

– Ideally, you’ve worked for at least a year in SAAS projects, and have some background in HoReCa and IT.

– Team spirit is crucial.

– We value initiative and a proactive approach.

– Experience in calls, online chats or customer support services is a plus.

– CRM skills would be beneficial.

– A systematic approach to daily tasks is important.

 

What you’ll be doing:

– Troubleshooting and resolving IT issues on time (mostly phone calls).

– Communicate with coworkers to diagnose problems.

– Installing and configuring hardware and software.

– Talking to coworkers through the process of fixing technical issues.

– Prioritizing workload to ensure the most critical issues are resolved first.

– Documenting common support procedures that coworkers can follow

 

What we offer:

– Working hours: daily and evening shifts (5/2 8-17, 17-23).

– Experience in an international IT company.

– Paid vacations.

– A high-quality product.

– Interesting tasks and challenges.

– Opportunities for career growth.

If you’re courageous and ready for a new adventure, join Choice, send your CV to [email protected]