Customer Support Representative
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PUBLISHED4 lipca, 2024
We, ChoiceQR, are a global food tech startup with offices in Prague and Warsaw. Our product is a SAAS solution designed for restaurants, cafes, and hotels. It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program. Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.
What matters to us:
– It would be great if you had experience as a support manager and have some background in HoReCa and IT.
– Team spirit is crucial.
– We value initiative and proactive approach.
– Experience in online chats, calls or customer support services is a plus.
– CRM skills would be beneficial.
– A systematic approach to daily tasks is important.
– Proficiency in Polish and have at least B2 level of English.
What you’ll be doing:
– Helping customers resolve their issues through our support line.
– Prompt responses in support chats and messengers, calls.
– Documenting and forwarding customer feedback to improve our app.
– Keeping track of technical issues reported by customers.
What we offer:
– Flexible work hours, Monday to Friday from 09:00 to 17:00 Warsaw time.
-Remote or hybrid position depends on your location.
– Experience in an international IT company.
– Paid vacations.
– A high-quality product.
– Interesting tasks and challenges.
– Opportunities for career growth.