Onboarding Manager

Language Requirements:
Local language — min. C1 level
English — min. B2 level

About us:
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

[Forbes about Choice]

As we scale, we are looking for an Onboarding Manager to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome students with the opportunity to transition to full-time roles.

Key Responsibilities:

• Lead the end-to-end client onboarding process to ensure smooth product adoption.
• Educate and train clients on product functionality, best practices, and value realization.
• Coordinate integrations with clients’ POS systems, delivery platforms, and third-party tools.
• Manage onboarding timelines and keep clients aligned with key milestones.
• Identify and escalate technical issues to the dev team for timely resolution.
• Ensure a seamless handover to the Customer Success Manager with full client context.
• Minimize early-stage churn by proactively addressing objections and adoption challenges.
• Identify upsell opportunities during onboarding to increase client value and your own bonuses.

Our Ideal Candidate:

• Fluent in the local market language min. C1 and English min. B2 for internal communication.
• Has 1+ year of experience in Customer Success, Onboarding, or Implementation roles.
• Tech-savvy and enjoys exploring software interfaces and troubleshooting.
• Skilled at keeping clients engaged and on schedule with professional assertiveness.
• Strong communicator who can convey technical details in a clear and easy-to-understand manner.
• Experience with POS, SaaS, or APIs is a benefit, but not mandatory.
• Proactive, client-focused, and ready to drive successful onboarding experiences.

What We Offer:

• Competitive compensation consisting of a fixed salary and performance-based bonuses.
• Regular performance reviews and real career growth opportunities.
• Opportunity to work on a global product with modern technologies.
• Work in an international product company with a supportive team culture.
• Comprehensive internal training and a seamless onboarding process for you.
• Flexible environment where your proactivity directly boosts your rewards.

Ready to grow with us? If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!