Customer Success Manager

Language Requirements:
Local language — min. C1 level
English — min. B2 level

About us:
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

[Forbes about Choice]

We are looking for a business-oriented Customer Success Manager to join our team. This is not a technical support role; it is a strategic partnership position. Your mission is to help our key clients thrive using our technology while ensuring their retention and revenue growth.

Key Responsibilities:

• Build and maintain long-term relationships with existing key accounts.
• Advise clients on the effective use of the product to achieve their business goals and increase ROI.
• Drive upselling and cross-selling initiatives to expand product functionality and increase the average deal value.
• Monitor financial metrics, proactively identify risks, and implement win-win solutions.
• Detect downturns in client performance early and provide clear, data-driven recommendations for business growth.

Our Ideal Candidate:

• Fluent in the local market language min. C1 and English min. B2 for internal communication.
• Thinks strategically and acts as a consultant rather than just an executor.
• Has a successful background in Customer Success, Key Account Management, or similar growth-oriented roles (SaaS experience is an advantage).
• Understands client financial metrics and can communicate in terms of business value.
• Identifies problems before they become critical and takes ownership of the solution.

What We Offer:

• Results directly impact your earnings — the more you achieve, the more you earn.
• Regular performance reviews and real opportunities to move into leadership positions as we expand.
• Work in a multicultural product company with a supportive team and a healthy work-life balance.
• Flexible working hours, no strict dress code, and engaging team events.
• Opportunity to influence internal processes and help shape the future of the food-tech industry.

 

Ready to grow with us? If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!